Client/Account Lead Job, Cape Town, Rondebosch

Remuneration: R20000 – R36000 per month base salary negotiable
Location: Cape Town, Rondebosch
Level of education: Diploma
Job level: Middle
Type: Permanent
Company: A custom

job description

The Client/Account Manager is a skilled and driven individual who takes responsibility for owning and developing key client relationships, as well as managing the strategic execution of digital CRM programs/campaigns. He is a curious all-rounder, someone who likes to define and create solutions, an outgoing personality, a fanatical attention to detail, an appreciation for data, digital and strategy and an optimistic determination to get things done. on time and within budget.

Primary Responsibilities:

  • Foster and develop customer relationships
  • Deeply understand clients’ brand and business objectives in line with the One Custom offering and proactively add value to achieve this
  • Think strategically and provide clear recommendations to customer issues
  • Understand where data can be leveraged and leverage/support it for a more effective application for your customers’ businesses
  • Report internally on client strategy execution against metrics
  • Help develop accurate account budget forecasts, drive and grow client revenue
  • Work within scope and budget, tracking hours against scope and upsells as needed
  • Drive the delivery/execution of all campaigns accurately and on time
  • Be the daily customer contact on the work in progress
  • Take client briefs to relay and inspire the relevant agency teams
  • Manage creative, data and digital teams in terms of deliverables, deadlines, costs and processes
  • Manage client campaign/project implementation (including but not limited to adding new web content via CMS and general website maintenance, implementing automation systems marketing, social and paid media posting, campaign effectiveness tracking and reporting)
  • Deliver quality work, on time and according to instructions
  • Manage day-to-day account administration, including status reporting to clients


  • License/diploma
  • Previous project management experience
  • Previous digital experience
  • Previous data processing experience preferred
  • Strong interpersonal and presentation skills
  • Strong writing and communication skills
  • Able to meet tight deadlines
  • Excellent administrative, organizational and project management skills
  • Great attention to detail
  • Excellent command of English, both written and spoken
  • Good knowledge of digital/social media/platforms

Company Description

One Custom is an agile and independent customer experience and marketing intelligence agency. Our goal is simple: to create and foster long-term, predictable and profitable relationships with our clients’ best customers. Data, digital, CRM and customer experience are at the heart of our concerns. This comprehensive service offering supports our mission: to help the best local businesses (or institutions) be more connected to their customers.

We aspire to play an important role in helping to make South Africa successful – economically and socially – and we support local businesses with a similar vision. We exist to help build great businesses, businesses that their customers love.

Our culture is forward movement. This includes a continuous focus on learning, improvement and innovation. For us as agency leaders. For all our people. And for our customers.

Published on April 25 08:53, Closing date June 21

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